Refund policy

If your purchase is not exactly what you are looking for, you have 7 days from receiving your order to arrange your credit note, exchange or refund. Please note that return labels are at own cost, pricing depends on carrier service and location.

Orders placed during sale promotions will only be eligible for exchange or store credit.*

Our team is able to provide the right tools for a smooth return. Please note: Worn, stained, marked sunglasses and/or incomplete returned orders are not eligible for refund/exchange.

If you experience quality issues with your order, please directly contact info@vincentboulevard.com, providing a video/photo.

Simply follow the instructions below:

1) Contact info@vincentboulevard.com with your order number as the subject title.

2) Tell us your name, the product name(s), and the reason for return in your email. Please let us know if you wish to receive a credit note (gift card), exchange or refund to your original payment method.

3) Pack the product in its original packaging securely and dispatch according to your return instructions. Returns may be refused if not arrived in original condition. 

4) Please allow 15-20 business days upon receipt for your return to be processed accordingly.

Refunds will be processed to your original payment method. Store credits will be emailed. Refunds exclude shipping and return costs.*

Please note: If your item is faulty, let us know within 2 days of arrival. Faulty returns that are not highlighted as a defect, may be refused upon quality check. 

Any orders returned to our warehouse due to an incorrect address or unpaid duties/taxes, are eligible for a refund to the original payment method. Shipping costs will be deducted from the total refund amount.