Frequently Asked Questions
Orders
Can I cancel my order?
We are unable to cancel orders after the order has been placed as orders process through our system immediately. If you ordered an item that you do not want, you can request a return or exchange via info@vincentboulevard.com
Shipping
Can I track my order?
Once your order is dispatched, you will receive an email with a tracking link. Please be aware it may take around 24hrs for this email to arrive in your inbox, or slightly longer if your order is placed over a weekend.
What shipping companies do you use?
United Kingdom: DPD (1-2 working days)
United States: DHL (2-3 working days)
ROW: DHL (2-4 working days)
How long will my package take to arrive?
At checkout you will receive specific shipping times for your region, however estimated times can be found below.
United Kingdom: 1-2 business days.
United States: 2-3 business days.
Central Europe: 2-5 business days.
Australia: 3-5 business days.
Asia: 3-5 business days.
Rest of World: 3-5 business days
Duties
Do I have to pay duties / taxes?
Vincent Boulevard covers taxes and duties for all orders shipping to the UK, US and Australia.
For European customers, most orders will be subject to a customs payment set by your local authority.
Taxes and duties are non refundable should you wish to return your item.
Returns & Exchanges
What is your return policy?
If your purchase is not exactly what you are looking for, you have 7 days from receiving your order to arrange your credit note, exchange or refund. Return labels are at your own cost and the pricing depends on carrier service and location.
Please note: worn glasses and/or incomplete orders are not eligible for a refund and/or exchange.
Email us at info@vincentboulevard.com and we will send over the instructions.
Can I make an exchange?
If your purchase is not exactly what you are looking for, you have 7 days from receiving your order to arrange your credit note, exchange or refund. Please note that return labels are at your own cost, pricing depends on carrier service and location, however we will ship your exchange out free of charge. Email us at info@vincentboulevard.com and we will send over the instructions.
Can I speak to your team?
Yes, email us at info@vincentboulevard.com. We would love to hear from you.